Why plants call

What breaks on a shop floor.

These are the calls we get from plants and shops, and what we do about them.

  • Wi-Fi that dies between the racks

    Access points placed for steel shelving, forklifts and high ceilings, not just the floor plan.

  • Shipping and label printers

    The one PC and printer the shipping desk lives on, set up so a failure is a swap, not a day lost.

  • Month end on the accounting machine

    QuickBooks and the books backed up nightly, with a restore tested before you need it.

  • Engineering and CAD files

    AutoCAD and drawing files on a Synology everyone can reach, with versions kept.

  • Cameras on the floor and the yard

    UniFi Protect, recorded on site, checked from your phone.

  • Phones for the office and the floor

    RingCentral desk phones, paging and the main line ringing where people actually are.

Background

I’ve done this from the inside.

Before I came back to Data Cross full time, I spent three years inside First Brands Group, supporting StopTech in Compton and Centric Parts in the City of Industry, and later the FRAM filtration plant in Greenville, Ohio. I went on to lead on-site IT support for the Eastern region: eleven specialists across more than ten sites in six states.

I know what a stopped line costs, and what the office needs to keep it moving. I lead every job, and the techs I bring in are vetted and work to the same standard. Data Cross has also worked with shops like CALDYN, WorkStation Industries and Sign Imaging.

Where I’ve worked →

Network rack with patch panels and switches

Service area

Where we work.

On site across Vernon, Commerce, Santa Fe Springs, City of Industry, Chatsworth, Santa Ana and the Inland Empire, and anywhere else in Southern California. Remote support anywhere.

Start with a site walk.

$300 by wire, Zelle or check ($310.88 by card). It comes off the job if you go ahead.

Book a site walk